LingxiMarks
Product
Support

User Support用户支持

For technical issues, billing help, refund requests, or data requests, contact us using the channels below.

如需技术支持、账单帮助、退款咨询或数据请求，请通过以下方式联系。

Contact Channels联系渠道

Email: 邮箱： support@your-domain.com

Company: 公司： Oakridge Digital LLC

Address: 地址： Austin, Texas, United States

Helpful Details to Include建议附带信息

  • Issue description and when it happened
  • Browser version, extension version, and operating system
  • Screenshots or console logs (if available)
  • For billing issues, include Stripe receipt email and order details
  • 问题描述和发生时间
  • 浏览器版本、扩展版本和操作系统
  • 报错截图或控制台日志（如有）
  • 账单问题请附 Stripe 收据邮箱与订单信息

FAQ常见问题

Q1: How do I activate Pro?Q1：如何开通 Pro？

Choose a plan in extension settings, open Stripe Checkout, and return to the extension after payment for automatic entitlement sync.

在扩展设置中选择套餐后进入 Stripe Checkout，支付成功后返回扩展即可自动同步授权。

Q2: How can I cancel a subscription?Q2：如何取消订阅？

Use “Manage subscription / billing” in the extension to open Stripe Customer Portal and cancel directly.

在扩展中点击“管理订阅 / 账单”，跳转 Stripe Customer Portal 后可自助取消。

Q3: Is my API key uploaded?Q3：我的 API Key 会上传吗？

In BYOK mode, API keys are stored locally in the browser by default. Hosted mode does not require a personal API key.

BYOK 模式下 API Key 默认保存在浏览器本地；Hosted 模式无需填写个人 Key。

Q4: What is your support response time?Q4：支持响应时间是多少？

Typical response time is 1-3 business days. Urgent billing issues are prioritized.

通常 1-3 个工作日回复。支付失败、重复扣费等紧急账单问题会优先处理。